Data, Privacy & Information Security

We collect limited personal information when you choose to interact with our tools or request help, such as:

• Contact information (like your email address or phone number)
• Information you voluntarily provide through calculators, forms or consultation requests
• Basic technical information (such as IP address or browser type) used to keep our site secure and working properly

We do not collect information unless you choose to provide it, and we clearly explain why information is requested at the time of collection.

Your information is used only for the purposes described when you share it, such as:

• Helping you understand student loan options
• Suggesting or recommending relevant lenders or resources (when you request it)
• Sending educational content or updates you’ve opted into

We do not sell your personal information or use it for unrelated purposes.

We maintain an information and data security policy designed to safeguard your data and reduce the risk of breaches.

Key protections include:

• Secure systems and encrypted data transmission
• Role-based access so only authorized team members can view information
• Monitoring and logging to detect unusual activity
• Ongoing risk assessments to identify and address potential vulnerabilities

We also restrict how data flows through our website to prevent sensitive information from being exposed to analytics tools, advertising pixels or unauthorized third parties.

When you ask to be connected with a lender or partner, we share only the information needed for that purpose.

All partners and service providers are required to follow strict data-protection standards and may not use your information outside the scope you agreed to.

Analytics and advertising tools are configured to receive only high-level, anonymized data—never the personal details you enter into forms.

You are always in control:

• You can opt out of emails or messages at any time
• You can stop text messages by following the instructions provided
• Consent is never required to simply browse our site or read educational content

We keep clear records of consent and honor opt-out requests promptly.

How we retain data

We keep personal information only as long as necessary to provide services, meet legal requirements or resolve disputes. When information is no longer needed, it is securely deleted or de-identified.

What happens if a security incident occurs?

While no system can be guaranteed 100% secure, we have procedures in place to respond quickly to any suspected security incident. If a situation ever arose that affected your information, we would take appropriate steps to investigate, mitigate harm and notify affected users as required by law.

Questions or concerns?

If you have questions about how your information is handled or believe something isn’t right, you can contact us directly. We take concerns seriously and review them promptly.